Refund policy
Thank you for shopping at Groovy Neon Signs. Our return and refund policy is designed to ensure a smooth and easy experience. Please review the guidelines below for information on the terms, processes, and timeframes for returns, refunds, and exchanges.
Contact information
For questions regarding returns and refunds, please contact us via any of the methods below:
Email: support@groovyneonsigns.com.au
Phone: +61 480 029 098
Overview of the Policy
- Return period: 14 days from the date of delivery
- Return shipping cost: None
- Return method: By mail
- Refund period: 5 working days
- Restocking Fee: None
Order cancellation
You can cancel your order within 12 hours of purchase by contacting our customer service. If your order has already shipped, then order cancellation is not possible
Return conditions
- Return Period: Items can be returned within 14 days of delivery.
- Item Condition: All of our signs are made to order, which means we do not accept returns for change of mind or incorrect selections. However, if your sign arrives faulty, not as described, or damaged in transit, we’ve got your back. In line with Australian Consumer Law, Groovy Neon Signs will either repair, replace, or refund faulty products depending on the issue. Each case is reviewed carefully to make sure we deliver a fair and fast resolution.
- Receipt or Proof of Purchase: Required for all returns.
Return instructions
- Contact Customer Service: Send an email to support@groovyneonsigns.com.au with your order number, reason for return and any pictures if applicable.
- Receive Return Authorization: Our team will review your request and provide you with a return authorization with detailed instructions.
- Pack the Goods: Carefully pack the goods, ensuring that all labels and original packaging are included. Attach the Return Authorization Form.
- Shipping: Use a reliable shipping service with tracking.
Refund Policy
- Refund Approval: Once we have received and inspected your returned item, we will notify you of the approval within 5 business days.
- Confirmation: You will receive a confirmation email once the refund has been processed.
Exchange policy
We offer exchanges for faulty or defective items. Please contact us within 14 days of delivery.
Exceptions and Special Cases
- Defective or Damaged Goods: If your item arrives damaged or defective, please contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement item or a full refund, depending on your preference.
- Wrong Product: If you receive a wrong item, please contact us and we will cover the return shipping cost and ship the correct item promptly.
- Lost Packages: If your package does not arrive within the estimated time, please contact us so we can initiate an investigation with the shipping company.
Processing times
Return Period: Returns must be initiated and shipped within 14 days of receipt of the item.
Refund: Refunds will be processed to the original payment method within 5 business days of inspection.
Return address
Level 8, Unit 805/220 Collins St, Melbourne VIC 3000, Australia
Contact information
Store Name: Groovy Neon Signs
ABN: 97673814545
Business Address: Level 8, Unit 805/220 Collins St, Melbourne VIC 3000, Australia
Email: support@groovyneonsigns.com.au
Phone: +61 480 029 098
Business Hours: Monday to Friday. 9 AM to 5 PM (GMT+10:00) AEST
Order Cut-off Time: 12 PM